At SongAo Peptides, we are committed to providing safe, efficient, and reliable international shipping services. Every order is handled with care to ensure that products arrive in excellent condition and within the estimated delivery timeframe.

Our logistics process is designed to provide customers with a smooth purchasing experience, from order confirmation to final delivery.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Processing includes:

• Order verification
• Product quality inspection
• Secure packaging
• Shipping label preparation
• Final warehouse inspection

Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Origin

All products are shipped directly from our warehouse in China.

We work with trusted international logistics partners to ensure reliable transportation to customers in the United States and other supported countries.

Estimated Delivery Time

Estimated delivery times may vary depending on destination, customs clearance, weather conditions, and local courier services.

Typical delivery estimates are:

Please note that these delivery times are estimates and are not guaranteed.

Shipping Confirmation

Once your order has been dispatched, you will receive a shipping confirmation email containing:

• Order Number
• Tracking Number
• Shipping Carrier
• Estimated Delivery Date

Customers may track their shipment through the carrier's official tracking website.

Customs & Import Regulations

International shipments may be subject to customs inspections or import procedures depending on the destination country.

Customers are responsible for understanding and complying with all applicable local laws and regulations before placing an order.

Any customs duties, import taxes, or additional fees imposed by the destination country are the responsibility of the customer unless otherwise specified.

Secure Packaging

Every order is professionally packaged to help protect products during international transportation.

Packaging procedures include:

• Protective inner packaging
• Sealed containers
• Shock-resistant materials
• Moisture protection
• Secure outer cartons

Our goal is to ensure products arrive safely and in excellent condition.

Shipping Delays

While we strive to deliver every order on time, delays may occasionally occur due to factors beyond our control, including:

• Customs inspections
• Severe weather conditions
• Airline transportation delays
• Public holidays
• Natural disasters
• Local courier disruptions

We appreciate your patience and understanding should these situations arise.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

SongAo Peptides is not responsible for delays or delivery failures caused by incorrect or incomplete shipping addresses provided by the customer.

If you notice an error after placing an order, please contact us as soon as possible.

Lost or Damaged Shipments

If your package is lost during transportation or arrives visibly damaged, please contact our customer service team within 7 days of delivery.

To assist with the investigation, please provide:

• Order Number
• Photos of the package
• Photos of the product
• Description of the issue

Our team will review the case and provide an appropriate solution as quickly as possible.

Customer Support

If you have any questions regarding shipping, tracking information, or delivery status, our customer support team is available to assist you.

Email:

support@songaopeptides.com

Business Hours:

Monday – Friday

09:00 – 18:00 (GMT+8)

We aim to respond to all inquiries within 24 business hours.